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Establishing a Business Analysis Centre of Excellence (BA CoE)

A leading insurance brokerage firm partnered with Navikenz to address challenges in its business analysis (BA) practices. By conceptualizing and operationalizing a centralized Business Analysis Centre of Excellence (BA CoE), the organization achieved standardized processes, tools, and governance frameworks.

The client, a leading insurance brokerage firm, faced challenges with inconsistent project delivery due to fragmented BA practices, lack of standardization, and poor collaboration

The organization encountered inefficiencies caused by.....

Fragmented and inconsistent BA practices across different teams and projects

Absence of a centralized framework for governance and performance management

Limited skill development and knowledge-sharing opportunities for BAs

Suboptimal resource utilization impacting project delivery timelines and quality

Navikenz designed and implemented a comprehensive BA CoE, featuring the following components...

  • Delivery Workstreams


    Defined clear workstreams to align BA activities with project goals, resource requirements, and expected outcomes

  • Standardized Templates and Guidelines


    Developed and institutionalized templates, operating procedures, and best practices for agile and non-agile projects

  • Skill Development Programs


    Introduced tailored training and certification programs to upskill BAs, focusing on core and advanced competencies

  • Tool Roadmap


    Created an inventory of existing tools, evaluated their efficacy, and developed a roadmap for tool standardization and upgrades

  • Performance Management Framework


    Established metrics to evaluate CoE and individual BA performance, ensuring accountability and continuous improvement

  • Governance and Quality Assurance


    Defined governance mechanisms to oversee the CoE's operations, monitor quality, and ensure adherence to best practices.

  • Community Building


    Fostered a collaborative BA community for knowledge sharing, feedback, and professional growth

Navikenz helped achieve these outcomes by streamlining Business Analysis practices and enhancing project delivery excellence...

  • Streamlined Project Delivery

    Improved the requirements gathering process, ensuring clarity and quality, leading to enhanced project outcomes

  • Enhanced Capabilities

    Established a robust knowledge academy, equipping BAs with domain expertise to manage complex projects effectively

  • Standardization and Governance

    Institutionalized best practices, ensuring consistent and high-quality deliverables across the organization

  • Future-Ready Framework

    Laid the foundation for scaling the CoE and incorporating automation to further enhance BA productivity

Navikenz established the BA CoE, streamlining project delivery, enhancing collaboration, and creating a scalable framework, transforming the BA function into a driver of efficiency and quality.